Frequently Asked Questions
What should I expect during my first visit to Charm of the Goddess?
You’ll be greeted with a complimentary drink and a consultation to tailor your treatment experience.
Do I need to book in advance?
While walk-ins are welcome, booking in advance ensures your preferred time and personalized experience.
What if I need to cancel or reschedule my appointment?
Please inform us 24 hours in advance to avoid a full charge.
What are the available treatments at the spa?
We offer facials, massages, body treatments, waxing, manicures, and beauty services, including special packages.
Is the spa suitable for men and women?
Yes! Our services cater to both men and women.
What should I wear to my spa appointment?
Wear loose, comfortable clothing; we provide robes, slippers, and towels.
Can I bring a friend or partner to the spa?
Yes! We offer couples and shared treatments in double rooms.
Do you offer gift certificates or memberships?
Yes, we offer gift certificates and memberships with exclusive benefits.
What are your payment options?
We accept cash, EFT, and major credit cards, with payment due at booking.
Can I request a specific therapist for my treatment?
Yes, you can request a preferred therapist when booking.
Is there a parking facility available?
Yes, we provide convenient parking for guests.
Do you have any special packages or promotions?
Check our website and social media for seasonal promotions and exclusive packages.
Can I use my membership for multiple treatments in one visit?
Yes, membership benefits apply to multiple treatments during one visit.
Are the treatments suitable for pregnant women or people with medical conditions?
We can adapt many treatments to suit pregnant women and medical conditions. Please inform us during your consultation.
What happens if I arrive late for my appointment?
Arrive 15 minutes early. If late, treatment time may be shortened.
Can I customize my spa experience?
Yes, treatments are tailored to your needs and desires.
Are your products cruelty-free and eco-friendly?
Yes, we use sustainable, cruelty-free products.
Do you offer any special treatments for bridal parties or groups?
Yes, we offer bespoke packages for bridal parties, groups, and corporate events.
What is your cancellation policy for memberships and packages?
Memberships are non-refundable, but adjustments can be discussed.
Do you offer any loyalty rewards for frequent visitors?
Yes, we offer loyalty rewards for our regular guests.
Can I book treatments for a future date?
Yes, you can book treatments in advance, including for special occasions.
Do you provide skincare products for home use?
Yes, we offer skincare products to complement your treatments.
Should I tip?
Tipping is appreciated but not required.
Should I eat before a massage?
Avoid heavy meals before treatments; a light snack is fine.
Should I shower before a treatment?
Yes, it’s hygienic to shower before your treatment.
What if I feel uncomfortable about something during the massage or treatment?
Feel free to communicate with your therapist to adjust pressure or pause.
What if I fall asleep during a treatment?
It’s a compliment! It means you’re deeply relaxed and enjoying the experience.
